Collections Assistant at Bidvest Bank

About the position

KEY PERFORMANCE AREAS (KPA's) AND KEY PERFORMANCE INDICATORS (KPI's)
FINANCE
Key Performance Area (KPA) Key Performance Indicator (KPI)
Financial Management
- Ensure that losses do not occur as a result of the Bank being exposed to legal risks

• Pursue potential cost saving / revenue enhancement initiatives for the Bank where applicable
  Stakeholder Management to drive Service Excellence
• Analyse and assess business/customer requirements to provide timeous solutions.
• Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
• Building relationships.
  Operational Management
• Follow and implement strategies and policies to increase number of successful collection matters
• Assist in the daily management of all customers under the collections portfolio, including corresponding with customers directly
• Assist in corresponding with panel attorneys on litigious matters and in respect of opinions and training required
• Attend Liquidation meetings and Creditors Meetings on behalf of the Bank
• Prepare accurate and concise monthly reports
• Minute taking
• Draft and post Breach Notices, Letters of Demand and other correspondence under supervision
• Assist in the management of all property deals conducted by the Bank
• Excellent filing and administrative capabilities
  People Management
• Contribute to making the department a great place to work
• Effort to forge & maintain quality inter-personal relationships.
• Support and drive the Bank's core values.
• Maintain a positive attitude and drive.
• Respond openly to feedback.
• Promote the sharing of knowledge.
• Show willingness to help others.
• Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).
• Open to feedback and constructive criticism of performance.
  Personal and Intellectual Capital Development
• Take ownership for driving own career development
• Achievement of objectives/milestones set out in the development plan
• Development of knowledge base and intellectual property
• Broaden skills to ensure greater marketability and value within the Bank
  Training
• Keeping abreast of own development and ensure exposure is gained based on development areas
  REQUIREMENTS (What is required to perform the Essential Duties)
  Minimum Ideal
  Qualifications
• Matric or equivalent
• Paralegal with experience in collections environment
  Experience
• Experience in banking and debt collection is essential
  Knowledge, Skills and Abilities Required (Competencies & level of competencies)
  Minimum
• External regulatory knowledge in respect of debt collection, liquidations, business rescue and debt counselling
• Risk and basic financial accounting knowledge
• Excellent communication skills
• Attention to detail
• Clear ability to prioritize
• Able to operate in a diverse workforce
• Take direction and follow instruction
• Use initiative where appropriate
• Ability to work independently and under pressure
• Excellent computer skills in both Word and Excel
• Highly organized and professional
• Confident and appropriately assertive
• Integrity

Desired Skills:

• Attention to detail
• Commucation
• able to work under pressure
• Computer Skills

About The Employer:

KEY PERFORMANCE AREAS (KPA's) AND KEY PERFORMANCE INDICATORS (KPI's)
FINANCE
Key Performance Area (KPA) Key Performance Indicator (KPI)
Financial Management
- Ensure that losses do not occur as a result of the Bank being exposed to legal risks




- Pursue potential cost saving / revenue enhancement initiatives for the Bank where applicable
Stakeholder Management to drive Service Excellence
- Analyse and assess business/customer requirements to provide timeous solutions.
- Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
- Building relationships.
Operational Management
- Follow and implement strategies and policies to increase number of successful collection matters
- Assist in the daily management of all customers under the collections portfolio, including corresponding with customers directly
- Assist in corresponding with panel attorneys on litigious matters and in respect of opinions and training required
- Attend Liquidation meetings and Creditors Meetings on behalf of the Bank
- Prepare accurate and concise monthly reports
- Minute taking
- Draft and post Breach Notices, Letters of Demand and other correspondence under supervision
- Assist in the management of all property deals conducted by the Bank
- Excellent filing and administrative capabilities
People Management
- Contribute to making the department a great place to work
- Effort to forge & maintain quality inter-personal relationships.
- Support and drive the Bank's core values.
- Maintain a positive attitude and drive.
- Respond openly to feedback.
- Promote the sharing of knowledge.
- Show willingness to help others.
- Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).
- Open to feedback and constructive criticism of performance.
Personal and Intellectual Capital Development
- Take ownership for driving own career development
- Achievement of objectives/milestones set out in the development plan
- Development of knowledge base and intellectual property
- Broaden skills to ensure greater marketability and value within the Bank
Training
- Keeping abreast of own development and ensure exposure is gained based on development areas
REQUIREMENTS (What is required to perform the Essential Duties)
Minimum Ideal
Qualifications
- Matric or equivalent
- Paralegal with experience in collections environment
Experience
- Experience in banking and debt collection is essential
Knowledge, Skills and Abilities Required (Competencies & level of competencies)
Minimum
- External regulatory knowledge in respect of debt collection, liquidations, business rescue and debt counselling
- Risk and basic financial accounting knowledge
- Excellent communication skills
- Attention to detail
- Clear ability to prioritize
- Able to operate in a diverse workforce
- Take direction and follow instruction
- Use initiative where appropriate
- Ability to work independently and under pressure
- Excellent computer skills in both Word and Excel
- Highly organized and professional
- Confident and appropriately assertive
- Integrity