Business Process Analyst

About the position

Cape Town-based Applicants Only
Retail Industry
12-month contract

Overview:
Identifying opportunities in Fashion, Beauty & Home for continuous improvement to business processes & systems. As well as delivering solutions which support the ability to manage a world class Fashion, Beauty & Home business in order to deliver simple, fast, consistent and innovative processes & systems.
To provide ongoing system, application and process support through the up-skilling and issue resolution to the Fashion, Beauty & Home community, and relevant stakeholder.

Responsibilities:

Process & System support

• Providing support on all business processes escalated by IT & Support Specialists
• Assist the business with addressing changes to ways of working or [URL Removed] Improvement
• To be proactive in problem identification (through process analysis) as well as implementing improvements and enhancements to existing processes and systems.
• Operationalise and monitor (against plan) any initiatives or changes to business as usual.
• Identify and communicate impacts, risks, and issues timeously to all stakeholders.
• Work with the business to understand the business requirements and develop the Business Requirement Specification
• Input into the design, user acceptance testing, training and implementation of new business initiatives or changes to existing systems or processes
• Engage with relevant stakeholders to gain consensus on scope and impact on all cross functional areas.
• Facilitate brainstorms/workshops with Fashion, Beauty & Home community.
• Participate in solution selection and ensure solution delivers to the business [URL Removed] and Training Material
• Brief the support specialist on training content.
• Review training documentation and support training where required.

Communication with Stakeholders

• Integration with IT support teams, business users and suppliers, to effectively resolve and manage business system and process application problems.
• Be able to provide process leadership to users and other relevant stakeholders in Fashion, Beauty & Home
• Engagement with software vendors in conjunction with IT.

Key Competencies:

• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• 3-5 years relevant experience
• Extensive Retail experience.
• Good Knowledge of business IT systems
• Advanced excel skills and computer literate.
• Project management or analysis experience advantageous
• Ability to develop & deliver to a plan aligned to strategy.
• Effective communication skills (written and verbal)
• Analytical skills
• Problem solving ability.
• Process thinking ability.
• Conceptual ability
• Teamwork
• Interpersonal skills
• Planning and organizing skill
• Business process design & documentation

Desired Skills:

• Process Mapping
• Business Process Mapping
• Business Process Analysis
• Process Modelling
• Business Process Improvement
• As-is process