Job Title: Administrator: Stop Orders Management
Report Line: Assistant Manager: Stop Orders Management
Department: Premium Management
Location: Allen's Nek, Roodepoort
Job Type: 1x Permanent (LW051/2024)
Purpose of the Role:
The purpose of this role is to fulfill an administrative back-office support function within Premium Management whereby the Administrator handles all stop order, EasyPay and Payabill premium payment matters against Member policies.
You will be responsible for:
- Accurately prepare and distribute billing files to employers for payment, with corresponding documents for lodgement where applicable.
- Daily clearing of bank statement, allocation of Stop Order premiums to policies, perform reconciliations according to the standard operating procedure (SOP)
- Ensure accurate processing of payments to policy, review source data - monitor and control any premium variances.
- Daily telephonic interaction with employers for payment confirmation on all outstanding/incorrect amounts - commission, vat, etc.
- Compile, processing of journals, refunds as and when applicable as per SOP.
- Effectively resolving of daily debtor queries, originating internally and/or externally.
- Achieve individual and department collection targets - outstanding debtors less than 30 days, allocation of premiums within 48hrs once relevant information is available.
- Achieve a 100% Stop Order premium allocation rate, reduce Stop Order suspense transactions.
- Compiling, analysing daily, weekly reports on arrears of risk to the business - compile age analysis on payments.
- Maintain and minimize bad debts according to policy and procedures (SOP'S).
- Ad-hoc tasks as per business needs - Fix Stop Order Lodgement and payment rejections.
- Engage with other departments for query resolution.
- Assisting with ad hoc tasks as and when required.
Qualifications and Experience Required:
- Completed Matric/Grade 12 or equivalent
- Minimum of 1 year's Inbound Call Centre experience
- Must be computer literate
- Must speak English fluently
- Ability to speak one other official Language advantageous
Skills and Competencies Required:
- Must be computer literate.
- Must speak English fluently.
- Ability to speak one other official African language advantageous.
- Must be able to work with and interpret basic financial information.
- Will be required to interact with Members therefore customer services orientation essential.
- Must have good verbal communication and listening skills.
Other Requirements:
- Must relocate on own cost
- ITC/criminal check will be a requirement
- Applicable Psychometric assessment/s will be a requirement
Preference will be given to Internal Applicants with the relevant qualifications and experience. Please note that LEZA applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.
Closing date: 14 May 2024
If you haven't received feedback from us within two weeks of submitting your application, please consider your application unsuccessful
