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Datafin

3rd Technical Support Engineer

Datafin

  • R Undisclosed
  • Permanent Senior position
  • Cape Town
  • Posted 23 May 2024 by Datafin
  • Expires in 13 days
  • Job 2568306 - Ref 24542
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About the position

ENVIRONMENT:

Our client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry.  Their team is looking for a 3rd line Support Engineer with at least 3-4 years’ experience, support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.

DUTIES:

  • Provide 1st to 3rdline support via email, phone, and remote support to their client’s based in the UK, SA, Europe, Asia, and the US.
  • Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services.  (SA)
  • Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
  • Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems.
  • Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs.
  • Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
  • Be proactive. You should always look for opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent service.
  • Maximize and promote system utilization for all users, providing relevant training where necessary.
  • Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams.
  • Provide excellent service to all customers and be willing to go the extra mile.
  • Get involved and deliver in complex projects for customers.
  • Assist with technical presales, design, and project planning.

REQUIREMENTS:

Skills and experience required (3 years’ plus Experience):

  • Microsoft Windows 7, 8, 8.1, 10, 11
  • Microsoft Server [Phone Number Removed];R2, 2016
  • Cloud Platforms (M365 Suite, Azure, AWS & Google Cloud) - Working knowledge of AWS and Google cloud preferred but not essential
  • Microsoft Active Directory, Group Policy, DHCP and DNS
  • Excellent understanding of Network Technology VLAN, VPN’s, Firewalls, Cyber Security, and IP routing protocols.
  • Excellent understanding of Wireless network technologies
  • Good understanding of SIP/IP Telephone Systems
  • Excellent understanding in Enterprise endpoint protection services and products.
  • Excellent understanding of Back-up technologies (e.g., Veeam, MSP360, LiveVault.) (Cloud and on Premise)
  • Various 3rd party Applications and Systems etc.
  • Virtualization technologies.
  • Excellent understanding and experience in Infrastructure Maintenance and Alerting routines. (Ensure system integrity, and minimization of down time)
  • Experience with Policies, Procedures, Training, Compliance requirements.

Desirable Certifications/ Skill / Experience:

  • Microsoft 365, HP, Fortigate, SonicWall, Dell Certifications/Experience
  • Mac OS
  • Autotask PSA and RMM
  • Microsoft SharePoint Configuration
  • Project Management experience and or certifications
  • Presales experience preferred but not essential

ATTRIBUTES:

  • A great attitude
  • Ambitious
  • Excellent trouble shooting skills with a willingness to find solutions through to resolution, no matter how difficult the problem.
  • Be cool calm and collected in a sometimes pressured and fast passed environment.
  • Be organized, planful and prioritize varied workloads and work to strict deadlines.
  • The detail matters, which is a key attribute to the role.
  • Must be a self-starter and have excellent time keeping management skills.
  • Presentable and excellent customer facing, communications and phone skills.
  • Be commercial and show a keenness to understand the business.
  • Enthusiastic, ability to motivate others and a positive willingness to get involved.
  • Liaising with external suppliers.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

  • 3rd
  • Technical
  • Support

Apply Now

Datafin

About the agency

Datafin Recruitment was established in 1999 and is one of South Africa’s leading Recruitment companies. Owned and managed by two sisters Lindy and Bev Sollinger, we focus on connecting with both our clients and candidates in an authentic conscious meaningful manner. We focus on the Tech, Digital/Online, Data, Finance and HR industries.

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