About the position
Job Title:
QUALITY ASSURANCE GENERALIST
Purpose of the Job:
- We are looking for a talented individual with the relevant skills and experience who will maintain the business Quality Management System (QMS) and periodically audit the conformance of the company’s business units to the QMS to ensure that they are meeting the defined QMS standards.
MAINTAIN THE COMPANY QUALITY MANAGEMENT SYSTEM (QMS)
- Develop and maintain QMS documents: typing, layout, format, pagination, database compilation, editing, review(amendments) and maintenance, revision control and status, draw complex diagrams, attachments, scanning and converting documents.
- Develop, implement, and validate quality standards, processes, and procedures within the company in accordance with the company QMS based on ISO 9001.
- Provide business QMS training (induction and refresher) to all staff to increase awareness and understanding.
- Ensure that all company processes and procedures include process controls based on segregation rules and requirements.
- Assist staff with any queries in respect of the QMS.
- Regularly update the Barn Owl system with the latest audit information.
MONITOR COMPLIANCE WITH QUALITY STANDARDS
- To audit the business unit’s conformance for conformance with the business QMS, by:
- Auditing that all standards, processes, and procedures have been documented and the adherence of all business staff to the requirements, standards, processes, and procedures.
- Ensuring that any corrective and follow up actions addresses findings in full.
- Collecting data on corrective and preventive action and analyzing trends to improve QMS.
- Tracking and following up on outstanding corrective actions to verify closure based on objective evidence.
- Submitting statistical activity reports to the M: QA.
PROMOTE CONTINOUS IMPROVEMENT
- Develop, implement, and maintain a continuous improvement mechanism which is in line with the international standard.
- Promote the quality management system and continuous improvement through training, workshops, and mentoring.
DEVELOPMENT OF QMS TEMPLATES
- Develop organizational templates for: policy, procedures, work Instructions (including TGM and MOPs), forms and checklists and other pertinent documents.
- Enhance QMS documents: typesetting, incorporate external (national/international) and internal formatting requirements, consult, and disseminate information into new/amended requirements and control external and internal formatting requirements.
RISK IDENTIFICATION
- Relevant risks are identified at an operational level utilizing appropriate tools and techniques taking cognizance of changes in the risk environment.
- Report on identified risks and inform the EWRM function accordingly.
- Assist Risk Specialists to develop mitigation plans to address identified risks.
DESIGN AND REDESIGN OF PROCESSES (BPR)
- Design and Redesign of Processes (BPR) within the business to improve company business process efficacy (efficiency and effectiveness).
- Ensure optimum internal and external processes resulting in customer service excellence both within the organization and to our external clients.
MINIMUM QUALIFICATION:
- A National Diploma in Quality Management or a related qualification at an NQF 6 level.
- Ideal Qualification:
- A Degree in Quality Management or a related qualification at an NQF 7 level
- Experience:
- 2 years Quality Management or Quality Assurance and/or Business Process Redesign
- 1 year Risk Management (advantageous)
- 1 year Aviation (advantageous)
Desired Skills:
- Risk management
- quality assurance
- database compilation
