Maintenance and Operations Manager

About the position

Role purpose:
To oversee maintenance and upgrading of Network infrastructure in accordance with Towerco specifications, building and civil standards and OPEX budget.

Accountabilities

• To oversee the end-to-end maintenance of all passive base station infrastructure of the region.
• To co-ordinate upgrades of the existing infrastructure
• To ensure that OPEX budgets are adhered to, and relevant quotations are analysed in terms of TowerCo specifications.
• To maintain a good working relationship with contractors/subcontractors to ensure high quality of relevant outputs needed.
• To provide information/reports regarding the progress of upgrade; preventive/corrective maintenance projects to all the relevant parties
• To ensure guidance and performance of vendors as per contract deliverables.
• Maintain proficiency in documenting processes and monitoring performance metrics for the NOC, Field Operations and Power Sections
• Set performance targets, measure, and monitor progress and performance of Maintenance vendors and other Vendors against agreed SLAs, Quality and Performance Management Criteria.
• Monitor and manage the performance of the passive infrastructure using best business processes and practices to deliver uptime to all clients on the network.
• Coordinate compilation and distribution of daily, weekly, monthly, quarterly, and yearly Performance reports for use by Internal Operations Team, Management and Tenants, capturing Performance Trends against the KPIs.
• Prepare timely and accurate Management Reports and Dashboards highlighting analysis of Key Performance Indicators and Trends and provide management with Reactive and Proactive Intelligence.
• Prepare root cause analysis report and share with different stake holders to close gaps.
• Develop & collate periodic and ad hoc performance reports.

Core competencies, knowledge, and experience:

• 3 or more years relevant experience (Essential)
• Extensive Project Management / co-ordination experience (Essential)
• Construction regulations (Desirable)
• 1-2 years working with property/base stations (Desirable)
• Electrical and/or Mechanical Specifications (Desirable)
• GSM experience (Desirable)
• Air Conditioning (Desirable)
• Understanding of basic telecommunications principles
• Understanding of basic business principles
• Legislation, i.e. Health and Safety Act
• Understanding of geographical maps

• Policies and procedures

• Must have technical / professional qualifications:

• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
• Project management (Desirable)
• Minimum 5+ years' experience in contractor's supervision in a Towerco operations.
• At least 5+ years in contractor and vendor management
• At least 5+ years' experience in power designing and optimization.
• At least 3+ years' experience in RMS site monitoring systems

At least 3+ years' experience in managing of latest Power technologies

Desired Skills:

• Maintenance Management
• Operations Management
• Infrastructure maintenance
• Project Management
• Construction Legislation
• LIB
• DELTA
• ELTEK
• Vertiv
• Huawei
• GAVE
• Emmerson BC83

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree