Customer Value Maximization Supervisor
Matchworks
- R23,000 - R28,000 per month
- Permanent Intermediate position
-
Randburg
- Posted 23 May 2024 by Matchworks
-
Job 2566135
About the position
REQUIREMENTS:
- Matric, RE5 & FAIS is essential
- Min 3 years general Contact Centre experience within a sales environment
- Min 3 years Supervisory Contact Centre experience in a sales environment
RESPONSIBILITIES:
- Responsible for the management of inbound and outbound contact centre activities according to specific campaigns
- Proactively drive initiatives to ensure that targets for all campaigns are achieved including sales of value added services, accessories, upsells and referrals
- Compliance to statutory requirements including FAIS, POPIA, PASA etc.
- Responsible for overseeing relevant employee recruitment, performance evaluations, promotions, staff retention, and termination activities
- Responsible for empowering staff through methods such as coaching and call listening coupled with creating appropriate accountability expectations
- Analyze individual consultant and team statistics regularly to provide insights for informed business decisions so that we are efficiently aligned with departmental and company strategic objectives and sales targets
- Drive the creation and delivery of department Service Level Agreements through strict compliance with all incoming calls; turnaround times; customer & partner expectations and lead to contract conversions etc.
Contact Thando Tshabangu
[Phone Number Removed];
Email: [Email Address Removed]
Desired Skills:
- Contact Centre Experience
- Supervisory Skills
- Call Centre Systems knowledge
Desired Work Experience:
Desired Qualification Level:
Matchworks
About the agency
www.matchworks.co.za
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