About the position
Our client in the ICT industry is recruiting for a Supplier Contract Management Manager.
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.
Tactical/ Operational supplier relationship management
Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts
Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
Dispute resolution
Manage team
Strategic supplier relationship management:
Manages internal customer relationships
Manages contract compliance and payment terms as per company policy:
Manages people performance and development
FUNCTIONAL KNOWLEDGE
REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION
A CIPS level 6 preferable or equivalent
QUALIFICATIONS
Relevant 3 year degree/ diploma (at least NQF level 6). MBA will be an advantage.
EXPERIENCE
7 Years relevant experience, of which at least 2 years on management level preferable
SPECIAL REQUIREMENTS
Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure
Desired Skills:
- ICT Contract management
- Telecommunications
- Negotiation