About the position
Purpose Statement
To ensure world class training within to the Brands. To ensure the culture, ethics, core values as well as standards & procedures are conveyed to all New and existing Franchisees and their staff.
Main Outputs and Responsibilities for This Position
Education and Experience
- Completed Matric / Grade 12.
- Certificate / Diploma in Hospitality Management or similar qualification.
- Formal Training qualification (Facilitator, Assessor, and Moderator) would be an advantage
- 3 - 5 years' experience in a Trainer or similar capacity.
- Minimum of 3 years' experience in the coffee industry as a Barista
- Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
- Valid driver's license.
- Willing and/or able to travel extensively.
- Willingness and ability to work long hours and weekends based on operational requirements.
Knowledge and Skills
- Ability to communicate and interact effectively in one-on-one and small group situations.
- Must have completed the Coffee training
- Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
- Possess an outgoing, friendly personality and the desire to provide quality service.
- Reviewing customer service requirements and guiding incoming professionals regarding the correct way to take orders and converse with patrons
- Work Experience within the coffee industry
- Good knowledge of operational process and food handling/safety aspects
- Subject matter expert with brand SOP's
- Knowledge of various training methodologies and ability to apply in the workplace
- Ability to pay attention to detail with good recordkeeping and organizational skills
- Ability to engage, motivate and coach learners
- Displays impeccable time keeping.
- Displays excellent personal appearance and upholds brand ethos.
- Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
- Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same.
Desired Skills:
- Communication And Interpersonal Skills
- Computer Literacy
- Attention to detail
- Good time management
- Good Record Keeping
- Organizational Skills
Desired Work Experience:
Desired Qualification Level: