About the position
CORE DESCRIPTION
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.
JOB RESPONSIBILITIES
Tactical/ Operational supplier relationship management:
- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performancemanagement frameworks of contracts
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team
Strategic supplier relationship management:
- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
- Is responsible for supplier relationship management and performance management
- Executes supplier development activities
- Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
- Assesses and defines the supplier risk management plan and mitigation actions
Manages internal customer relationships:
- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
- Improves and reinforces procurement's profile and recognition within the internal customer community
- Acts as a source of expert market knowledge, insight and advice to customers
Manages contract compliance and payment terms as per the policies:
- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance
Manages people performance and development:
- Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
- Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM
Strategic and adhoc:
- Ensure process and systems were applicable are designed and implemented to increases efficiencies
- Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations
- Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements
CORE COMPETENCIES
Functional Knowledge:
- Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering;
- Contracting/Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Procure to Pay; Spot Buy e-Sourcing;
- Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management;
- Must have a good understanding of the ICT industry, with a focus on the
telecommunications market and trends; - An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments
Attributes/ Leadership Competencies:
- Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
- Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
- Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
- People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
- Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working
- Values Aligned with the Organisation's Values
MINIMUM PERSON REQUIREMENTS
Required Certification/Professional Registration:
- A CIPS level 6 preferable or equivalent
Qualification:
- Relevant 3 year degree/ diploma (at least NQF level 6). MBA will be an advantage.
Experience:
- 7 Years relevant experience, of which at least 2 years on management level preferable
Special Requirements:
- Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
- Experience in the ICT sourcing environment with large scale sourcing projects exposure
- An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of
telecommunications next generation network market and trends - Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
- Experience in building and managing long term internal and external business relationships
KEY STAKEHOLDERS (INTERNAL/EXTERNAL)
- Corporate Governance
- HR
- Finance
- IT
- Business Operations
- Commercial and Sales
- Legal Services
- Suppliers
- Industry and regulatory bodies
KEY DECISION-MAKING AUTHORITY
- Execute plans and processes
- Service Delivery
- vendor portfolio management
- Ensuring the post contract strategy is aligned with the overall business objectives
KEY METRICS
- Performance of service providers and delivery against operational KPIs
- % of total spend managed by procurement
- Annual cost savings/ total annual procurement spend
- Value release
- Cost savings achieved vs. cost savings target
- Total department costs to cost savings achieved
- Internal customer feedback
- External supplier feedback (e.g. Strength of the relationship, etc.)
Desired Skills:
- Contract Management
- supplier development
- Legal Drafting
- strategic sourcing
- Stakeholder Management
Desired Work Experience:
Desired Qualification Level:
Employer & Job Benefits:
- Medical Aid
- Pension Fund
- Performance Bonus