About the position
Level 3 IT Support Our client is a fast-growing Managed Service Providers (MSP) located in the US, that specializes in technology solutions for small and mid-size businesses. As an MSP they become an extension of their clients and take ownership of the technology burden allowing them to focus on what they do best. They are a young and hungry technology company looking to make a real difference in their client's businesses by delivering white-glove IT and Customer Service! They take pride in the work they do and treat their client systems like they are their own. We are looking for a self-motivated individual with a knack for problem solving who accomplishes tasks without the need of micro-management to join the team. This position requires interaction with clients and candidates must be passionate about providing exceptional customer service and be an active listener that can communicate technical information to non-technical individuals in writing and verbally, without talking down to the person. The candidate's ability to write concise, informative service tickets, record all work performed, and communicate with others is critical for success in this position. You will have access to a wide variety of industry-leading technology and enterprise tools to help you complete your job duties. If you think you're a great fit. We would love to hear from you Technical Skills/Qualifications: Minimum 5+ years of Technical knowledge and experience in the following areas: Other Skills/Qualifications: General: About the opportunity: Position is Fully remote, Mon-Fri working in US Hours (3pm-11pm/4pm-12am) Apply here or send your updated CV to [Email Address Removed]
(Work hours -> 3pm-11pm/4pm-12pm)
Desired Skills:
- Server Security
- Information Security
- IT Support
- Excellent customer service
- Office 365
- Firewall
- Remote support
- PowerShell
- Cisco
- MS Azure
- Network Infrastructure
Desired Work Experience:
- 5 to 10 years Systems / Network Administration
Desired Qualification Level:
- Diploma
About The Employer:
- Freelancer/Consultant (Long-term contract)
- US hours (up to 6 hours difference)
- Flexibility to work form home
Employer & Job Benefits:
- Work From Home