German-Speaking customer care agent
Resourgenix
- R24,000 per month
- Permanent Intermediate position
-
Umhlanga
- Posted 13 May 2024 by Resourgenix
-
Job 2564588 - Ref German-Speaking
About the position
General Information - Global Company, based in Kzn
- Working hours - Shift Pattern
- Location - Umhlanga
- 8am - 10pm SAST (Rotational)
- Monday - Sunday (Required to work 5 days and 2 days off)
- Function - Customer Services
Salary Breakdown
- Annual salary - R288 000
- Transport allowance
- Medical Insurance (for you and 2 dependents)
- Pension contribution
- Night shift allowance
- 10% added for all hours worked between 6pm - 6am
Job Requirement:
- Minimum of Grade 12 / Matric
- Call center experience / customer service experience
- Minimum B2 German Language level
Job role:
Providing exceptional customer experiences, primarily through Inbound Calls.
Dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.
Recruitment process:
- CV Screening
- Screening Interview on Teams
- Ops validation
- Assessment (SHL and TransPerfect)
- Background checks
- Offer
Assessments you will need to complete:
- SHL - English language and computer literacy
- TransPerfect - German spoken language and written
Desired Skills:
Resourgenix
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Job expired on 2024/05/20
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