Field Service Technician
Abantu Staffing Solutions
- R Undisclosed
- Permanent Junior position
-
Gqeberha
- Posted 07 May 2024 by Abantu Staffing Solutions
-
Job 2563894
About the position
Position Purpose:
The Service Technician is required to support all Technical Service Functions in the Eastern Cape and bordering provinces. This will include but not limited to Fault-finding/troubleshooting & Repairs on all company equipment. Maintaining strong customer relations is essential. High efficiency is required in call out turnaround times and in completing technical assessments, services & repairs to improve on customer satisfaction and maximize customer retention.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below are representative of the knowledge, skill, and/or ability required.
- Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
- Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
- Maintaining and developing relationships with existing customers
- New Business development
- Service & repair company equipment to full working capacity.
- Planning and execution of all service backorders
- Schedule and attend service callouts
- Fill in and complete job cards for any service repairs, warranties or labour jobs completed
- In-service training and product education on all products in the market
- Promote extended warranties, Service level agreements and planned preventative maintenance plans
- Keep a strong follow up on all open quotes
- Keep up to date with company product knowledge
- Data capturing and record keeping of assessments
- Accurately diagnose and troubleshoot technical issues in a timeous manner
- Maintain high levels of service and technical support to all customers
- Adequate stock control management for planned repairs and services.
- Complete warranty repairs and provide inspection reports to QRC
- Complete field actions or as required by the quality team
- Maintain and follow up on warranty processors and procedures for all intended repairs.
- Assist with service related queries at hospitals and customer sites.
- Assist with in-house service related queries and requirements
- Service & repair equipment to meet customer expectations.
- Maintain company vehicle in good condition.
- Keep daily records on vehicle mileage and route planners
- Adhere to safety protocols and quality standards on all company products.
Qualification (Knowledge, Skills and Abilities):
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Aftersales knowledge, Strong technical and mechanical mindset
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB) and PDP would be an advantage.
- Ability to work independently. Excellent time management skills.
- Excellent communication skills.
- Customer Service Orientated.
- Available to work outside of normal office hours, as per customer requirementsAdhoc travel and visits to regional provinces
Skills and Attributes
- Energetic
- Team worker & player
- Excellent time management skills
- Solid business acumen
- Planning and prioritizing of tasks
- Adhere to deadlines, policies & procedures
- Punctual
Desired Skills:
- Sales
- Technical Sales
- Technical Services
Abantu Staffing Solutions
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Job expired on 2024/05/14
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