About the position
Customer Service Coordinator URGENTLY needed for a mining and cranes division based in Durban.
Responsibilities are as follows:
- Operational assistance to the Technical Advisors
- Handling of service requests.
- Arranging of service attendances
- Planning of engineer pool
- Preparation of project specific documentation
- Journal duty at weekends and bank holidays
- Checking and follow up of work reports
- Checking and arranging signing of timehseets
- Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
- Support of commissioning jobs in the area of the service station
- Assist Head of Customer Service with HR Planning
- Working according to rules with internal software
- Opening and managing Jobs on internal system (SMS)
- Creating of work procedures and instructions
- Commercial control of Service contracts
- Operational planning and maintenance, including requesting quotations for repairs for lifting equipment, tools, etc.
- Internal administrative duties, gathering and capturing of checklists (weekly, monthly, annual, etc.),
- Asset control for Service department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition of assets
- Service Department Fleet Control and Maintenance, including requesting quotations for repairs to vehicles, vehicle branding, etc
- Assisting Customer Service Administrator in compiling supporting documentation for invoicing
Email CV plus payslip ASAP.
Customer Service Coordinator URGENTLY needed for a mining and cranes division based in Durban.
Responsibilities are as follows:
- Operational assistance to the Technical Advisors
- Handling of service requests.
- Arranging of service attendances
- Planning of engineer pool
- Preparation of project specific documentation
- Journal duty at weekends and bank holidays
- Checking and follow up of work reports
- Checking and arranging signing of timehseets
- Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
- Support of commissioning jobs in the area of the service station
- Assist Head of Customer Service with HR Planning
- Working according to rules with internal software
- Opening and managing Jobs on internal system (SMS)
- Creating of work procedures and instructions
- Commercial control of Service contracts
- Operational planning and maintenance, including requesting quotations for repairs for lifting equipment, tools, etc.
- Internal administrative duties, gathering and capturing of checklists (weekly, monthly, annual, etc.),
- Asset control for Service department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition of assets
- Service Department Fleet Control and Maintenance, including requesting quotations for repairs to vehicles, vehicle branding, etc
- Assisting Customer Service Administrator in compiling supporting documentation for invoicing
Email CV plus payslip ASAP.
Desired Skills:
- Mining
- Cranes
- Customer service