About the position
Job Title: GENERAL MANAGER: QUALITY ASSURANCE
Reports to: Chief Executive Officer
Subordinates: Learning Programmes & Qualifications Development Manager & Learning Programmes Co-ordinator
Main purpose of the job:
Responsible for leading quality assurance of the company’s learning programmes and establishment of the QMS for the entire organization. Leading the revision and registration of industry led and needed qualifications and trades within the required time frames and eliminate waste. Ensure accurate and credible document management within the department and the realization of a clean audit and maintenance therein. Risk management of qualifications and learnership programmes within the company subsectors.
Key Performance Responsibilities:
Leadership role
- Drive end to end QA effective and efficient business results-based leadership.
- Proactive and results driven stakeholder and partnership management.
- Provide leadership and ensure efficient and effective management of staff and resources within the division.
- Design the budget, including effective allocation and utilization of financial and IT resources.
- Delivery of 50 qualifications within 18 months.
- Ability to execute the WIL such that trained learners are absorbed by industry.
Policy development and review
- Develop and review qualifications and learnerships policies and procedures.
Regulatory compliance
- Drive industry qualifications and development.
- Develop and implement learning programmes.
- Quality assures and certification of industry learning programmes.
- Organise framing for occupations.
- Preparation and reporting on the progress realized on the departmental annual,quarterly, and monthly targets
Reporting
- Verify and produce credible monthly and quarterly departmental reports to be submitted to CEO.
- Proactive management and timeous reporting of qualifications, trades, learnerships, artisans and learning programmes.
Audit and Risk
- Liaise with Auditors and manage audit process, while ensuring that all recommendations from Auditors are adequately addressed.
- Identify and mitigate risks.
Administrative duties
- Recommend regional accreditation for approval.
- Provide continuous leadership, supervision, training, and development of divisional staff ensuring an effective and motivated team.
- Performs related work as required.
- Perform any other duties as assigned by the CEO.
Performance Management
- Ensure knowledge transfer and capacity building of Quality Assurance staff.
- Manage the performance of staff assigned to the department.
- Liaise with the HR division in conducting performance appraisals and ensure competency and training gaps are addressed.
Qualifications, Experience, Competencies and Skills:
- A master’s degree qualification.
- Project Management qualification added advantage.
- Above average understanding of Government’s skills development initiatives and the mandate assigned to company.
- Knowledge of QCTO, NAMB and other legislation processes.
- At least five years’ senior management experience
- Ability to strategise, lead, plan and manage change
- Initiative and strong organisational skills
- Strong time management skills
- Excellent verbal, communication and report writing skills
- Good interpersonal skills
- Ability to work under pressure
- Work in a team-oriented and cross functional environment.
- Negotiation and decision-making skills
Behavioural Traits
- Brand leadership
- Positive influence capabilities
- Independence
- Precision
- Cognitive application of coherent principles
- Confidentiality
- Honesty and Integrity
- Accountability
- Respect
- Service Excellence
- Sustainable Socio-Economic Transformational Interventions
- Uphold Anti-corruption.
- Executive conduct and trustworthy
Desired Skills:
- Accountability
- precision
- decision making skills
