Application Support Analyst at ALJ Recruitment

About the position

The Application Support Analyst will provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses as well as provide second line support for technical and functional solutions.

Operational Delivery:

• Provide high quality operational and technical application and systems support to customers and internal business functions
• Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Africa
• Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAso Ensure Incident / Request updates are at an acceptable quality
• Document and provide analysis of defects to solution teams
• Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
• Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio
• Participate in deployment handover sessions
• Be available to the business and support leads for operational support
• Involvement in internal projects
• Assist with On-The-Job training
• Participate in Priority warroom sessions
• Participate in disaster recovery exercises
• Generate and execute scripts related to daily support requirements

Experience
At least 3-5 years in an application support environment
At least 3-5 years on Oracle Database
Knowledge on PL/SQL is advantageous
Experience working in a high availability environment with multiple operational instances

Technical Competencies
? Hands-on experience with some of the following disciplines:
Oracle, SQL Server
Web Methods
Web Services
Automation / Scheduling tools / frameworks
SOA
SQL Scripting
SharePoint Billing System Knowledge
F5
SQL Server Integration Services
SQL Server Reporting Services
ESB Cloud Computing
Microsoft Frameworks (CSF, CCF, CRM, etc)
Working knowledge of API-based services (e.g. REST, SOAP)
Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT

Desired Skills:

• Pl/Sql
• WebMethods
• Microsoft Frameworks
• Rest
• Soap
• SQL Application Support
• Web Services
• ITIL
• Cobit
• SOA
• ESB Cloud Computing

About The Employer:

A broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment.